Helios Host

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Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will appear. It contains exhaustive info about all the operations that you can carry out on the page in question. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a wide range of video tutorials illustrating how to use our Control Panel. They're meant for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can quickly become familiar with our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you need, check out our extensive Frequently Asked Questions database, which covers questions asked by actual clients and provides real solutions. We frequently "revamp" our FAQ section with new Q&A's so as to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can contact our great team of customer support engineers available 24x7 and ready to assist you with any issue. Each support ticket you submit will be answered within 60 minutes (the average support ticket response time being about 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 243142

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com